Job Posting: Health Services Coordinator

Our team is evolving to meet the ever-changing needs of our communities, rolling out new tools, and expanding our programming. As Coordinator, you’ll be joining a dedicated group of peers who are committed to having a meaningful impact for our friends, family, lovers, and neighbours.

MAX Ottawa has been working to improve the health and wellbeing of queer and trans men in the National Capital Region for over 20 years. As a community-based organization with a history in the HIV response, MAX is on the ground, meeting community members where they’re at, and offering social and support services, information, and referrals that meet their needs. MAX also works with healthcare and other service providers to improve the quality of care available in the region.

ABOUT THE JOB

The Health Services Coordinator is responsible for overseeing all programs and services related to healthcare provision at MAX. This includes mental health support navigation, HIV and other STBBI testing and linkage to care, and vaccination programs. The Coordinator will work directly with healthcare providers in the delivery of these activities, including those working at Ottawa Public Health, Ontario Health Teams, the Ottawa Hospital, the Royal Ottawa Mental Health Centre, Get A Kit, local Community Health Centres, and in private practice.

These activities are rooted in MAX’s mission, vision, and values and advance the goal of improved health outcomes among 2SGBTQ+ men and men who have sex with men—regardless of how they identify (collectively, queer men), and trans and non-binary people in the National Capital Region.

Core responsibilities:

• Manage the GayZone project—a sexual health clinic for gay, bisexual, queer, and other men who have sex with men (whether cis or trans). The project is a collaboration between MAX Ottawa, Ottawa Public Health, the AIDS Committee of Ottawa, Centretown Community Health Centre, and Somerset West Community Health Centre and includes both clinical care and additional social and peer support programming;
• Coordinate the work of MAX’s peer health navigators, who help community members get connected to appropriate healthcare;
• Develop and maintain relationships with front-line healthcare service providers and other professionals connected to healthcare provision for queer men and trans and non-binary people in the National Capital Region;
• Develop and coordinate all testing initiatives relating to HIV and other sexually-transmitted and blood-borne pathogens (STBBIs);
• Coordinate and support linkage to care for community members who test positive for HIV or other STBBIs, ensuring that community members are getting timely, appropriate, and affirming treatment;
• Coordinate work with partners, including those listed above, in order to improve the quality of healthcare available to queer men and trans and non-binary people. This includes initiating and maintaining regular communications, scheduling and chairing meetings, coordinating the agenda and associated resources, and reporting on discussions and outcomes; 
• Support the Navigation and Training Coordinator in organizing the Service Providers’ Roundtable, which engages a broad range of healthcare service providers, researchers, and public health officials who do work with or for—or who are, themselves—queer men and trans or non-binary people;
• Contribute to developing, updating, and maintaining lists of services available in the region, along with capacity and specialization information of service providers;
• Manage the development of clinical support resources, including intake forms, STBBI information, and sexual and mental health and hygiene information;
• Facilitate trainings, where appropriate;
• Manage the collection of data related to health programs and services and remain up-to-date on relevant external data related to these activities. This includes HIV and STBBI testing, test positivity, treatment, and linkage to care rates, health impact data, and program evaluation data;
• Support internal and external research activities, where appropriate;
• Participate in the programming of the Gay Men’s Sexual Health Alliance, including attending meetings, contributing to campaign development, and attending training;
• Direct the work of volunteers, trainers, and group facilitators, as needed; and
• Collaborate with the rest of the MAX team to ensure coordination and integration of resources, programs, and services across the organization.

The Coordinator is also responsible for the following general and administrative areas:

• Developing an annual workplan in collaboration with management;
• Developing and managing an annual program budget in collaboration with management;
• Overseeing the incorporation of evaluation metrics across all programming;
• Collecting and reporting on relevant data;
• Monitoring and reporting on budget and spending throughout the year;
• Ensuring the accurate and timely collection of participant data, including contact information, and maintaining the privacy standards as set out in MAX policies;
• Providing information to clients about programs and services, both internal and external, as required; and
• Building and maintaining solid working and supportive relationships with service users, volunteers, external agencies, and other staff.

In addition to compliance with all organizational policies and procedures, the Coordinator is expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.

The Coordinator will also be expected to perform other duties as assigned, provided they are within the Coordinator’s capacity and skillset.

QUALIFICATIONS

• Relevant post-secondary degree or diploma (social work, mental health or psychoeducation, nursing, etc.) or equivalent experience in a related field;
• Minimum of three years of related work and/or volunteer experience within the community health and social services sector, or related field(s);
• Demonstrated working experience with practices and philosophies of peer support models used for group facilitation, training, and supervision;
• Demonstrated knowledge of clinical sexual health services, including HIV and other STBBI testing, treatment, and care;
• Demonstrated knowledge of the health services landscape in the National Capital Region;
• Demonstrated experience and knowledge of the complexity of health issues that impact both 2SLGBTQ+ people and people living with HIV or AIDS, and an understanding of the ways that other intersecting identities shape lived experience (e.g. race, gender identity, gender expression, disability/ability, immigration status, etc.);
• Ability to proactively identify and solve problems and respond well to changing circumstances;
• Strong interpersonal, communication, collaboration, and organizational skills;
• Proven ability to initiate and foster partnerships;
• Ability to work both independently and as a team member;
• Experience supporting a team of volunteers;
• Clear understanding of and commitment to working through harm reduction, queer liberation, and sex-positive frameworks;
• Proficiency in using digital communications and work tools, including Google Suite, Microsoft Office, Slack, Zoom, and Teamwork;
• Willingness and ability to work within anti-racist, anti-colonial, and anti-oppressive frameworks and actively engage in ongoing learning about these frameworks;
• Being a member of a professional order or association is an asset;
• English–French bilingualism or multilingualism is an asset.

ADDITIONAL DETAILS

• Hybrid work environment, split between in-office and remote (within the National Capital Region)
• Hours: Full-time (37.5 hours per week)
• Term: Indeterminate
• Salary range: $55,000 – $60,000, commensurate with experience
• Comprehensive and competitive benefits package equivalent to 10% of total salary
• Start date: Immediately
• Reports to: Director of Community Programs

MAX is an equal opportunity employer and people who have experienced marginalization are highly encouraged to apply and self-identify. This includes people living with HIV, racialized people, gay, bisexual, or queer people, trans or gender non-conforming people, and people with disabilities.

TO APPLY

Please submit a cover letter and resume to applications@maxottawa.ca. The posting will remain open until it is filled, and the application review process will begin on Monday, November 25. Applicants may be considered for other available positions.