Peer Support Program

MAX’s peer-led programs are here to help you feel connected to your community and receive support for your mental and emotional well-being. For more information on how we do this, please review our Frequently Asked Questions (FAQ’s).

“It felt really good just to be able to talk things through with someone who gets it. That’s half of getting through any life problem.”

- Peer Support Caller

What is Peer Support?

MAX is here to help foster supportive relationships - sometimes you just want to talk to someone who understands and get off your chest how you’re feeling and what you’re going through. We want to use our common identities, our compassion, and our empathy to support you if you’re feeling unwell or distressed.

What can I talk to a Peer about?

Pretty much whatever you want! Guys often reach out to talk about issues relevant to our community, such as coming out, relationships, or navigating the world as a queer guy - topics where talking to another queer guys already know where you’re coming from - but you’re free to talk about whatever is on your mind. After all, our queer identity tends to touch on all aspects of our lives.

How can I connect with a Peer?

There are multiple ways you can access the program:

  • Live Phone Support: We are available between 6 p.m. - 9 p.m. on weekdays and 1 p.m. - 4 p.m. on weekends, you can call us at 613-702-8429; if someone isn’t available at the moment (it’s outside of hours, they’re on another call) you’ll hear back from us within 24 hours.
  • Live Chat: if you’re not able to talk (e.g. don’t have a private space), you can access our Live Chat between 6 p.m. - 9 p.m. on weekdays and 1 p.m. - 4 p.m. on weekends.
  • Email: You can email peersupport@maxottawa.ca, and someone will get back to you within 24 hours.

 

What happens in a Peer call?

Peer Support Flowchart

What are the limits of this program?

Our Peer Volunteers are just that, volunteers - this program is not psychotherapy. If think you might want to talk to a queer mental health professional, you might be interested in our Mental Health Navigation service.

Will the conversation I have be shared with anyone?

If you have any questions or aren’t sure about the service, our Mental Health Programs Coordinator can talk to you about your concerns. Email m.pecore@maxottawa.ca or call 613-701-6555 ext. 101

Start a Peer Support Call:

 

Chat: Click the blue button in the bottom of the screen.

Phone: 613-702-8429

Peer Support line hours of operation:

Week Nights: 6:00 pm - 9:00 pm
Weekends: 1:00 pm - 4:00 pm
Register: if a particular day or time works for you, email peersupport@maxottawa.ca to set your call up in advance.