MAX takes your right to confidentiality seriously. Employees and volunteers follow strict confidentiality requirements. We keep your contact information in a secure virtual folder only accessible to staff and volunteers who run the specific program.

There are certain situations where MAX might have to break confidentiality. Confidentiality may need to be broken when the rights of others, particularly the rights of a child or dependent adult, are in need of protection and in cases where maintenance of confidentiality may cause serious harm to the client or to a third party. Reporting occurs where the Peer Support Volunteer or employee is required by mandatory reporting law, as follows:

• A direct threat to harm yourself
• A direct threat to harm another person
• Abuse or neglect of a child (16 years old or younger) or vulnerable adult
• MAX is required by law, such as a court-issued subpoena